Privacy Policy

Tranquilo Vacation Rentals (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights with respect to it. It applies to all visitors and guests who use our website at tranquilovacationrentals.com or book directly with us.

1. Information We Collect

We collect personal information only when you provide it to us directly, including:

• Booking information: name, email address, phone number, travel dates, and number of guests
• Payment information: processed by Stripe — we never see or store your card details
• Communications: messages you send us via email or WhatsApp

We do not run a newsletter, membership programme, or any other voluntary data collection beyond what is necessary to process your booking and support your stay.

2. How We Use Your Information

We use your information solely to:

• Process and confirm your booking
• Send booking confirmations and pre-arrival instructions
• Provide guest support during your stay
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Third-Party Services

We use a small number of trusted third-party services to operate our website and process bookings. Each acts as a data processor on our behalf and has its own privacy policy:

• Stripe — payment processing. Card data is handled entirely by Stripe and never passes through our servers. Stripe Privacy Policy
• Resend — transactional email delivery (booking confirmations). Resend Privacy Policy
• Cloudinary — image hosting and delivery for our website. No personal guest data is shared with Cloudinary. Cloudinary Privacy Policy
• Vercel — website hosting and anonymous analytics. Vercel Analytics does not use personal cookies or fingerprinting. Vercel Privacy Policy

4. Cookies

We use only essential cookies required to operate the website (for example, to remember your selected language). We use Vercel Analytics for anonymous, aggregated traffic statistics — this does not involve any personal cookies or cross-site tracking.

You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

5. Data Retention

We retain booking records for a period of 5 years in accordance with standard accounting and tax obligations under Mexican law. Communications are retained for as long as reasonably necessary to support your stay and any follow-up queries.

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted, subject to legal retention requirements
• Objection — object to certain uses of your data
• Portability — request your data in a structured, machine-readable format

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at hello@tranquilovacationrentals.com. We will respond within 30 days.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted between your browser and our website is encrypted using HTTPS. Payment data is handled exclusively by Stripe using PCI-DSS compliant infrastructure.

8. International Transfers

Our website and services are operated from Mexico. If you are visiting from the European Union or another jurisdiction with data protection laws, please be aware that your data may be transferred to and processed in Mexico or the United States (where our third-party processors operate). We ensure that such transfers are conducted in accordance with applicable law.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Quintana Roo, Mexico, and applicable Mexican federal privacy law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact

For any privacy-related questions or requests, contact us at hello@tranquilovacationrentals.com.