Accessibility at Tranquilo Properties in Playa del Carmen

If you or someone you travel with has reduced mobility, here is what we can tell you about our properties today. We list only what is confirmed, and we would rather you ask than guess.

Key takeaways

• Mayalun in Zazil-Ha has a lift and no steps at the entrance.
• Casitas in Colosio has ground-floor units.
• Uva de Mar in Centro has no lift.

Mayalun in Zazil-Ha

Mayalun is the only one of our three properties with a lift. There are no steps at the entrance.

Casitas in Colosio

Casitas has ground-floor units. If you need a ground-floor unit, tell us before you book so we can match you with one.

Uva de Mar in Centro

Uva de Mar has no lift. Guests who cannot climb stairs should choose Mayalun or a ground-floor unit at Casitas.

Beaches

Reported features: Playa Fundadores has a ramp, a beach walkway and amphibious wheelchairs. Playa 88 has a paved approach, a deck over the sand, accessible parking and toilets, and it is quieter than Fundadores. Equipment can change, so confirm it is available on the day. Read the beaches locals actually use.

What we have not confirmed

We have not confirmed bathroom layouts, shower thresholds or door widths, and we do not list any unit as wheelchair accessible. Message us with what you need and we will answer from what we know about the unit.

Contact us before you book, or see our stays.

FAQ

Which Tranquilo property has a lift?

Mayalun in Zazil-Ha is the only property with a lift. It has no steps at the entrance.

Does Casitas have ground-floor units?

Yes. Casitas in Colosio has ground-floor units. Tell us before you book if you need one.

Does Uva de Mar have a lift?

No. Uva de Mar has no lift.

Which beach is easiest for a wheelchair?

Reported features: Playa Fundadores has a ramp, a beach walkway and amphibious wheelchairs. Playa 88 has a paved approach, a deck over the sand, accessible parking and toilets. Confirm equipment is available on the day.

Are your units wheelchair accessible?

We do not list any unit as wheelchair accessible. We have not confirmed bathroom layouts or doorways, so please contact us with your needs before you book.